Refund Policy

For customers outside the European Union and the United Kingdom, we unfortunately cannot offer refunds due to the digital nature of our products. If you are unsure about your purchase, please refer to the product walkthroughs to view the details before completing your order.

Customers within the European Union and the United Kingdom have the right to cancel this contract within fourteen days. To exercise your right of withdrawal, you have the following options:

1. Electronic withdrawal function (Refund Button)
You may submit your withdrawal electronically via a dedicated button in the website footer. (https://ayjinplates.com/withdraw-from-contract/) After submitting your withdrawal via this online function, we will confirm receipt without undue delay on a durable medium (e.g. by email). This confirmation will include the content of your withdrawal request as well as the date and time of receipt.

2. Alternative contact methods
Alternatively, you may exercise your right of withdrawal by contacting us via email at [email protected] or [email protected] with your decision. Please include the following information: the name of the product, the purchaser’s name and contact details, as well as the date of purchase.

Please note that getting a refund will permanently revoke your license for our project files and presets.

Further below is a formal cancellation policy for customers from the European Union and the United Kingdom.

Cancellation Policy & Cancellation Form

A. Right of Withdrawal

Consumers within the European Union and the United Kingdom are entitled to a right of withdrawal under the following conditions, where a consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or professional activity:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (Arseny Aleksandrovic Yaremenko, c/o Postflex #8025 Emsdettener Str. 10 48268 Greven, Tel: +49 176 25078420, E-Mail: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).

You can use the attached model withdrawal form, but it is not mandatory.

You may also exercise your right of withdrawal electronically via our website at: https://ayjinplates.com/withdraw-from-contract/. If you use this online withdrawal function, we will provide you with an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay. This confirmation will include information regarding the content of your withdrawal declaration as well as the date and time of receipt.

In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

The right of withdrawal expires prematurely if we have begun the performance of the contract after you have expressly agreed that we may begin the performance of the contract before the withdrawal period has expired, and you have confirmed your awareness that you lose your right of withdrawal by agreeing to start the performance of the contract, and we have provided you with a confirmation of the contract on a durable medium including the content of the contract and the terms under which the right of withdrawal expires prematurely.

B. Cancellation form

If you wish to withdraw from the contract, please fill out this form and send it back to

Arseny Aleksandrovic Yaremenko
c/o Postflex #8025
Emsdettener Str. 10
48268 Greven

Email: [email protected]

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only required for notification on paper)

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Date

(*) Delete as applicable

Last Updated: June 16, 2026